Insurance

A MESSAGE FROM TRUSTAGE:

“We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.

TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.

TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.

We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information.

At this time, please continue using the support channels provided below for your specific product or need. If any additional action is needed, we will share approved guidance with you. If you need assistance, please call 844.958.8910 or visit www.trustage.com/outage/individual. If your question requires information from TruStage, we will help route it through the appropriate support process.

Thank you for your patience and understanding. We remain committed to supporting you and helping ensure you have access to the information and assistance you need.”

Important Notice: TruStage Claims Portal Issues (Updated 7/21/26)

Important Notice: TruStage Claims Portal Issues

Border Federal Credit Union has been notified that TruStage (formerly known as CUNA Mutual Group), a provider of insurance and protection products offered through credit unions, including Border FCU, is responding to a cybersecurity incident that has affected portions of its technology environment. TruStage provides the following member insurance products for Border FCU:

  • Homeowners Insurance

  • General Life Insurance

  • Accidental Death & Dismemberment (AD&D)

  • Auto Insurance

While TruStage investigates and restores its network, its primary online claims portal is temporarily unavailable. If you need assistance with any of the policies listed above, please access their direct support resources below:

Direct Claims & FAQs

Border Federal Credit Union’s core systems, digital banking services, debit cards, credit cards, and member accounts have not been impacted by this incident. The issue is strictly limited to TruStage’s external systems and services.

At this time, TruStage has not indicated that member personal information was accessed, acquired, or misused as a result of this incident. TruStage’s investigation remains ongoing, and additional information will be provided as it becomes available.

We encourage members to remain vigilant and exercise caution when responding to unsolicited phone calls, emails, or text messages requesting personal or financial information. Fraudsters may attempt to take advantage of this situation by impersonating TruStage, Border Federal Credit Union, or other trusted organizations. Members should avoid clicking links or providing sensitive information unless they have independently verified the source.

Supplemental Protection Programs

  • Collateral Protection

    If you have a vehicle financed at Border Federal Credit Union, you are required to provide proof that you have current and adequate auto insurance. If you fail to obtain or maintain your own insurance, BFCU may purchase insurance to protect our interest in your vehicle; this insurance is referred to as Collateral Protection Insurance or CPI. The cost of the CPI will cause your monthly loan payment to increase and/or extend the term of your vehicle loan. CPI is more expensive than a personal comprehensive and collision coverage and it does not satisfy your state‐mandated liability insurance requirements.

    If you have recently added coverage or have changed insurance companies, you may update your records by calling (877)288-5233 , bringing proof of insurance to any BFCU location, or updating your information at MyLoaninsurance.com.

    It is required that BFCU be listed as a loss payee or Lien-holder as follows:
    Border Federal Credit Union
    PO Box 924381
    Fort Worth, TX 76124

    Acceptable Lienholder Names
    • BFCU
    • Border FCU
    • Border Federal CU
    • Border Federal Credit Union
    *Deductibles for comprehensive and collision: $1000 or less
    If you have questions, please email borderfcu@myloaninsurance.com or call (877)288-5233

  • GAP Insurance

    Sometimes, if a member suffers a total loss of their vehicle, their regular insurance coverage does not pay off the entire balance on the loan. BFCU now offers special insurance to pay off that remaining balance. Be sure to consider this coverage when seeking new or used vehicle financing.

    *Certain Restrictions apply, please contact us for more details at (830) 774-LOAN.

  • Mechanical Breakdown Insurance

    Mechanical breakdown insurance can extend the warranty on your vehicle for pennies a day. Members can relax knowing their investment is protected after the factory warranty runs out. BFCU also offers this special coverage. Be sure to consider this coverage when seeking a new or used vehicle financing.

    *Certain Restrictions apply, please contact us for more details at (830) 774-LOAN.

Additional Member Benefit at No Cost!

Through a partnership with American Income Life Insurance Company (AIL), an AD&D benefit and other no-cost offers are being provided to all members of Border Federal Credit Union.

Included:

  • Group Accidental Death and Dismemberment Benefit

  • AILPlus Health Services Discount Program*

  • Legacy Will Kit

  • Needs-Based Analysis

Click HERE to designate your beneficiary and to learn more.

AILPlus Health Services Discount Program is not available in NY. Lab testing not available in MD, NJ, or RI. This is a solicitation for insurance. An AIL representative will contact members who return the reply card by mail or respond online to arrange a convenient time to deliver their certificate of coverage and other no-cost offers and review other supplemental insurance benefits that may be available. For more information, please contact our local representative, Jamie Beuschel, AIL Public Relations, at 616.275.2978.